dhak88 Privacy Policy

Last Updated: January 2026

dhak88 is a mobile-first online gaming and betting platform for Bangladesh. We believe that every user's personal information is their own asset and that protecting it is our ethical responsibility. In this privacy policy, we explain in detail what information is collected, why it is collected, how it is stored, and what rights you have.

We collect the following types of information for the purpose of registration and service delivery on the dhak88 platform. Collected information is used only for providing legitimate services, and no unnecessary information is collected.

1.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (for identity verification)
• Current address
• Mobile phone number
• Email address

1.2 Financial Information

• bKash / Nagad / Rocket / Upay mobile banking account number
• Bank account number (for bank transfers)
• Transaction history (records of deposits and withdrawals)

1.3 Technical Information

• IP address and device type
• Browser type and version
• Session duration and page view data
• Cookie and local storage data
• Gaming activity logs (bet amounts, game types, duration)

dhak88 uses your personal information only for specific and legitimate purposes. No information is used unnecessarily or for unauthorised purposes.

2.1 Reasons We Process Information

• To manage your account and ensure its security
• To complete all transactions smoothly
• To meet legal obligations and prevent fraud
• To improve the quality of dhak88 services
• To apply responsible gaming policies
• To provide customer support and resolve issues
• To inform you about relevant bonuses and offers where applicable

dhak88 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain limited situations.

3.1 Authorised Third Parties

• Payment Processors: Authorised payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information needed to complete transactions.
• Technology Partners: Technology service providers required for platform operations, who work under strict confidentiality agreements.
• Security Firms: Specialist organisations for fraud detection and prevention.

3.2 Legal Obligations

If disclosure of information is required due to a court order, a lawful request from a law enforcement agency, or any other legal obligation, dhak88 is required to do so in accordance with the law. Where possible, we will attempt to notify you before disclosing such information.

The dhak88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the site remember your preferences.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to monitor website usage and improve service quality.

You can disable cookies at any time from your browser settings. However, disabling cookies may cause some features of the site to not work properly.

dhak88 applies industry-standard security measures to keep your information safe. Our security infrastructure is continuously updated.

However, no method of transmitting information over the internet is completely secure. While we ensure the highest level of protection, we cannot guarantee absolute security. You are therefore advised to keep your password confidential and to use familiar devices.

dhak88 retains your information only for as long as necessary. Information is retained according to the following policy:

• Active account data: Complete information is retained for as long as the account remains active.
• Financial transaction records: Retained for a minimum of five years due to legal obligations.
• After account closure: Some information may be retained for a specified period to ensure necessary legal compliance.
• Technical logs: Automatically deleted after 90 days as a general rule.
• Cookie data: Deleted at the end of the session or after a set period, depending on the type of cookie.

As a user of dhak88, you have the following rights regarding your own information. Contact us to exercise these rights.

dhak88 is for those aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. If a parent or guardian believes their child is using this platform, please contact us.

dhak88 reserves the right to amend or update this privacy policy as needed. For any significant changes:

• A notification will be sent to your registered email.
• A notice will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after an update, you are considered to have accepted the revised policy. You are therefore encouraged to check this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, contact us through the channels below.